(Dated 8th February 2023)
Under the terms of the EU General Data Protection Regulation (GDPR) Lincs Design Consultancy Ltd (LDC) is known as the ‘Controller’ of the personal data you provide to us. The lawful basis for processing personal data is ‘contract’ and is necessary to fulfil contractual obligations and provide consultancy and advisory services.
At LDC we are committed to protecting and respecting your privacy. Our Privacy Notice explains when and why we collect personal information, how we use it, how information is stored and your rights.
What we collect
We may collect for communication purposes, personally identifiable information about you, such as:
Full name
Contact information including email address
Demographic information such as postal address
Other information relevant to your enquiry e.g site location and history.
What we do with the information we gather
We require this information to understand your needs and provide you with a comprehensive service, and for the following reasons:
To enable effective communication
Internal enquiry/project records
To provide professional advice
To provide an estimate for your project
To act as project manager
To comply with the law regarding data sharing
Keeping your data secure
We are committed to ensuring that your information is secure. We are certified and verified annually by ICO (Information Commissioner’s Office). We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including:
Data is encrypted and automatically backed-up daily to the cloud.
Our IT systems are password protected
Sending information over the internet is generally not completely secure, and we cannot guarantee the security of our data while it is in transit.
Information sent via the postal system is not completely secure, and we cannot guarantee its security while in transit.
Information can be sent by Drop-box, upon request, this is encrypted, and password protected.
Card payments are taken via a secure, online payment system provided by Global Payments Inc. Details are not stored once payment has been processed.
Website Analytics
We want to process as little personal information as possible when you use our website. That's why we've chosen Fathom Analytics for our website analytics, which doesn't use cookies and complies with the GDPR, ePrivacy (including PECR), COPPA and CCPA. Using this privacy-friendly website analytics software, your IP address is only briefly processed, and we (running this website) have no way of identifying you. As per the CCPA, your personal information is de-identified. You can read more about this on Fathom Analytics' website.
The purpose of us using this software is to understand our website traffic in the most privacy-friendly way possible so that we can continually improve our website and business. The lawful basis as per the GDPR is "Article 6(1)(f); where our legitimate interests are to improve our website and business continually." As per the explanation, no personal data is stored over time.
Disclosing your information
Marketing - We will not share your information with any other organisations for marketing, market research or commercial purposes, and we do not pass on your details to other websites.
Your Project - We only disclose your contact information to third-party sub-contractors when it is to progress your project, for example, if an additional survey is required (ie. topographical/ archaeological).
How long is information stored
Your personal information will be kept for no longer than necessary. We are, however, required to keep your basic personal data (name, address, contact details) for a minimum of six years under UK tax law, after which it will be destroyed.
Your rights
The Data Protection Act gives you the right to request a copy of any information we store about you, amend any information that is incorrect and request that information stored about you be deleted.
How to contact us
If you wish to find out more information about how we use and store your personal data, check and update information, or request information stored about you be deleted - please contact us by either telephone 01507 611155, or alternatively via email admin@lincsdesignconsultancy.co.uk
Complaints
We would seek to resolve directly all complaints about how we handle your personal information but you also have the right to lodge a complaint with the ICO (Information Commission office) office) :-
Information Commissioner’s office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
T: 0303 123 1113 (local rate) or 01625 545745
Review of this policy
We keep this policy under regular review, any revisions will be available on our website www.lincsdesignconsultancy.co.uk, please do not hesitate to contact us if you require a paper copy.